Our Terms & Conditions

Payment

Your payment must be received in full before enrolling in any of our classes, workshops or cultural events.

Your place on your chosen course/cultural event will not be confirmed until your full payment has been received.

The Alliance Française Glasgow does not accept payment by instalments.

Our oncession rate applies to full-time students, senior citizens (over 60s), people who receive Jobseeker’s Allowance, and to the second and subsequent members of the same family. Please note that proof may be required. 
Each enrolment will be treated separately for the family discount.

We accept payment by cash, debit/credit card, PayPal and by bank transfer.

Update March 2020: As we are working remotely, we are currently only able to accept payment by bank transfer and PayPal.

Update August 2020: We won’t be accepting payments by cheque for the foreseeable future. We will be able to accept all other methods of payment but encourage everyone to pay by card over the phone or via bank transfer & PayPal to avoid visiting our premises as much as possible.


Cancellation

 Fees can neither be refunded nor held in credit if you withdraw once you have enrolled and your payment has been accepted. There will be no partial refund for classes not attended by the student. The Alliance Française Glasgow cannot accept responsibility for changes in a student’s circumstances that may prevent them from attending their course.

If, owing to insufficient numbers, we have to cancel a course before its start, a full credit or refund by cheque/bank transfer will be applied.
If, due to adverse weather or unforeseen circumstances, we have to cancel a lesson, you will be notified by the Language Office by email or by phone as soon as possible and we will do our best to reschedule this lesson at a later date (exceptions apply in case of building closure and weather warnings).

In the unlikely event of an incident beyond our control which forces the closure of our premises or prevents us from delivering our classes (e.g. extreme weather event, generalised internet failure, governmental order or advice from the emergency services), we reserve the right to cancel any courses scheduled for the days concerned, without refund.

Once you sign up for any of our classes, you accept the format of the class as offered by the Alliance Française Glasgow, whether classes take place at our premises, externally or online/remotely. 


Enrolment

You must be at least 18 years-old in order to enrol in one of our adult French classes.

Due to limited capacity in each class, we may have to determine a deadline to re-enrol for the following term/semester which will be notified to you by email when the current term/semester is coming to an end. Following this deadline, we will not be able to guarantee a space in your course.

We reserve the right to suspend or expel any student who is behaving in a manner which affects the good name and security of the Alliance Française Glasgow’s staff and students. We also reserve the right to accept or reject any application without assigning any reason.


Specification: Children’s classes

The Alliance Française Glasgow recognises that the welfare and interests of children are paramount in all circumstances and aims to ensure that all children have a positive and enjoyable experience of learning the French language in a safe environment whilst participating in our classes.

It remains the parent's/guardian’s responsibility to ensure that their child attends his/her French classes and arrives on time, whether they take place at our premises, externally or online.

The parent or guardian must notify the Language Office (admin@afglasgow.org.uk / 0141 331 4080) should their child be unable to attend a lesson or be late.

The Alliance Francaise Glasgow's official Safeguarding Policy & Procedures are available here.


Sepcification: Online classes

Although we will do our best to help and guide you, the Alliance Française Glasgow will not be held responsible should you experience any type technical difficulties that are not directly within its control and which may take place before and during your class/lesson (quality of your internet connection or any related problems e.g. if the Skype/Zoom video call updating slowly affects your lesson).

This applies to all our online classes.

We recommend using a computer which is in good operating order and fully updated, with a good-quality headset equipped with microphone, and a webcam (which may be integrated or external).


Specification: Private Tuition

Fees can neither be refunded nor held in credit if you withdraw once your sessions have started. There will be no partial refund for sessions not attended by the student.

A session can be rescheduled if a notice of at least 24 hours  is given. If a cancellation occurs within 24 hours of the session taking place, the full fee will be charged and the lesson will not be rescheduled.

Your session(s) must be used within 12 months from date of payment.


Data Protection 

We recognise the importance of data protection. Your details will be not transferred or shared with any third unrelated parties.